Zoho
Zoho Corporation Private Limited
"Help desk software that actually helps"
Zoho Desk is an award-winning, context-aware help desk software that enables businesses to deliver exceptional customer service through a unified omnichannel platform. It combines ticketing, automation, AI-powered insights, and self-service capabilities to help teams resolve customer issues faster, boost retention, and enhance overall satisfaction.
Overview
Pricing Plans
Pricing Model: Per agent/user per month
Free Plan: Available
What's Included
- Email ticketing
- Customer management
- Basic help center
- Predefined SLAs
- Up to 3 agents
What's Included
- All Free Plan features
- Social and community channels
- Product-based ticket management
- Workflow and assignment rules
- Macros and custom views
- Web forms
What's Included
- All Standard Plan features
- Multi-department ticketing
- Team management
- Time tracking
- Blueprint automation
- Automatic ticket sharing
- Collision alerts
What's Included
- All Professional Plan features
- Multi-brand help center
- Live chat (Zoho SalesIQ)
- Advanced process automation
- AI-powered Zia with anomaly detection
- Sentiment analysis
- Scheduled reports
- Multi-level IVR
- Guided conversations
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Key Features
Consolidate customer requests from email, social media (Facebook, Instagram, Twitter), WhatsApp, live chat, phone, and web forms into one unified inbox, ensuring no customer query is missed.
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AI-powered automation that suggests responses, analyzes customer sentiment, auto-tags tickets, predicts trends, detects anomalies, and provides intelligent insights to help agents work smarter and faster.
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Visual drag-and-drop workflow builder that lets teams design and automate complex customer support processes without coding, ensuring consistent ticket handling and escalation.
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Build help centers in over 40 languages with automatic translation capabilities, Answer Bot support for 29+ languages, and generative AI in 33+ languages for global customer service.
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Empower customers to solve problems independently through a searchable knowledge base, community forums, and ASAP self-service widget, reducing ticket volume and improving satisfaction.
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Create custom dashboards and reports with visual insights into team performance, response times, customer satisfaction, ticket trends, and SLA compliance metrics.
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Real-time visitor engagement with Zoho SalesIQ live chat, visitor classification, bot automation, and seamless conversion from chat to support tickets.
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What Makes It Stand Out
- 1
50% faster implementation compared to competitors, with a shallow learning curve and dedicated training programs
- 2
Most affordable pricing among major competitors ($40-50/agent for Enterprise vs. $115+ for similar offerings from Zendesk)
- 3
Seamless integration with Zoho's ecosystem of 55+ business applications, enabling unified customer data across sales, CRM, and support
- 4
AI-powered Zia assistant built into the platform at no extra cost, providing sentiment analysis, ticket prediction, and intelligent automation
- 5
Multi-brand support with customizable help centers, departments, and workspaces suitable for any industry or business structure
API Access Available
- Gartner Magic Quadrant for CRM Customer Engagement Center (Niche Player, 2025)
- G2 #1 Leader in Help Desk Software (Small Business, Mid-Market, Enterprise)
- G2 #1 Leader in Customer Self-Service
- G2 #1 Leader in Live Chat
- #1 in Highest Customer Satisfaction (Help Desk Category)