Webex Contact Center
Cisco Systems, Inc.
"Step into the future with an AI-powered contact center that helps you anticipate customer needs, empower agents, and deliver business results."
Webex Contact Center delivers AI-powered omnichannel support to streamline customer interactions across voice, digital messaging, and self-service channels. Agents gain real-time insights and automation tools to resolve issues faster, while supervisors access analytics for optimized performance. Enterprises benefit from scalable cloud infrastructure that integrates seamlessly with existing CRM and collaboration tools.
Overview
Pricing Plans
Pricing Model: Per agent, custom enterprise pricing
What's Included
- Omnichannel routing
- AI Agent Assist
- Basic reporting
What's Included
- Advanced AI analytics
- Workforce optimization
- Custom integrations
What's Included
- Up to 36,000 concurrent agents
- FedRAMP authorized
- Full customization
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Key Features
Provides real-time suggestions, summaries, and coaching to agents, reducing resolution time and improving accuracy.
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Unifies voice, chat, email, and social interactions into a single agent desktop for seamless handling.
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Deploys AI-powered IVR and chatbots to deflect calls and resolve routine queries without agent involvement.
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Delivers interaction insights, performance metrics, and predictive routing to optimize operations and agent efficiency.
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Embeds customer data and context from CRM systems directly into the agent interface for personalized service.
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Enables supervisors to monitor, coach, and collaborate with agents in real-time for better team performance.
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What Makes It Stand Out
- 1
Scales to 36,000 concurrent agents with enterprise-grade security including FedRAMP.
- 2
Seamless integration within Cisco Webex ecosystem for unified collaboration.
- 3
AI-driven automation deflects calls and empowers agents with contextual insights.
- 4
Quick deployment in 10 business days or less for rapid cloud migration.
- 5
Open APIs and microservices for high customization without vendor lock-in.
API Access Available
- Gartner Peer Insights Customers’ Choice 2025 (4.7/5 from 113 reviews)
- G2 Leader 2024/2025