Tidio
Tidio LLC
"AI customer service your customers won't hate"
Tidio is an AI-powered customer service platform that combines live chat, AI chatbots, ticketing, and multichannel support to help businesses automate up to 67% of customer conversations while maintaining authentic, human-like interactions. Designed primarily for e-commerce and SMBs, Tidio enables teams to manage customer communications across multiple channels from a unified dashboard.
Overview
Pricing Plans
Pricing Model: Per conversation (billable conversations) with tiered plans
Free Plan: Available
What's Included
- 50 billable conversations/month
- Live chat & ticketing
- Basic analytics
- Live chat channels
- Email integration
- Tidio branding
What's Included
- 100 billable conversations/month
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live visitors list
- Operating hours
- Basic analytics
What's Included
- From 250 billable conversations/month
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing
- Viewed pages history
- Macros
What's Included
- Custom billable conversations
- Departments
- Multiproject
- Custom branding (no Tidio branding)
- Ticketing automations
- Live chat support
- Dedicated Success Manager
- OpenAPI
- Custom limits
- Larger attachments
What's Included
- Everything in Plus
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
- Lyro AI as a managed service
- Slack support
- Compliance
- SSO
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Key Features
AI-powered chatbot using Claude LLM that autonomously resolves up to 67% of customer inquiries with human-like conversations based on your knowledge base
Included in these plans:
Unified inbox managing conversations from live chat, WhatsApp, Instagram, Messenger, and email in one dashboard for seamless customer communication
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Convert customer conversations into organized tickets with automated routing, SLA tracking, priority management, and collaborative resolution tools
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No-code visual automation builder for creating conversation flows that capture leads, recover abandoned carts, and trigger proactive engagement at crucial customer journey moments
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Real-time chat widget with visitor tracking, browsing behavior monitoring, automatic chat assignment, and canned responses for faster support
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Track conversation metrics, AI resolution rates, CSAT scores, sales attribution, and team performance with detailed dashboards and custom reports
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Organize operators into departments with automatic ticket routing, internal notes, reassignment capabilities, and collaborative problem-solving tools
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What Makes It Stand Out
- 1
Industry-leading 67% AI resolution rate with guaranteed 50% rate or money back on Premium plan
- 2
Lyro AI Agent powered by Claude LLM with proprietary control layer to prevent hallucinations and maintain accuracy
- 3
All-in-one platform combining live chat, AI chatbots, ticketing, and automation without needing multiple tools
- 4
Native e-commerce integrations with Shopify product cards, order tracking, cart viewing, and abandoned cart recovery
- 5
Fast implementation with setup completed in minutes and ROI visible same day according to customer testimonials
API Access Available
San Francisco, California, USA
180+ employees (51-200 range)
Offices in San Francisco, Szczecin, and Warsaw; serves 205+ countries
- AI Company of the Year 2025 - Global Business Tech Awards
- Finalist in 3 categories at Global Business Tech Awards 2025
- Forbes 30 Under 30 (CEO Tytus Gołas - 4 times)
- InCredibles Accelerator Program Finalist (Sebastian Kulczyk program)