Simplify360
Simplify360, Inc. (A Nextiva Company)
"AI-powered Omnichannel CX and Support Platform"
Simplify360 is an AI-driven customer experience platform that unifies social listening, ticketing, and support automation into a single dashboard. It empowers brands to manage online reputation and deliver seamless omnichannel support across email, chat, and social media from one unified inbox.
Overview
Pricing Plans
Pricing Model: Tiered Subscription (Per Month)
What's Included
- Omnichannel Inbox
- Social Media Monitoring
- Basic AI Chatbots
- Standard Reporting
What's Included
- Advanced Analytics
- Email Management
- Custom Integrations
- Enhanced Automation
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Key Features
Consolidates customer interactions from email, chat, social media (FB, Insta, X), and messengers (WhatsApp) into a single view for agents.
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Automatically tags, prioritizes, and routes incoming tickets to the right department using NLP to reduce manual triage.
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Tracks brand mentions and sentiment across the web in real-time to proactively address customer issues before they escalate.
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Aggregates reviews from Google Play, App Store, GMB, and e-commerce sites, allowing direct responses from the platform.
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Enables creation of custom chatbot flows to handle routine queries and qualify leads 24/7 without agent intervention.
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Provides detailed reports on agent response times, resolution rates, and CSAT scores to optimize team productivity.
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Allows internal notes, ticket assignments, and collision detection to prevent multiple agents from answering the same query.
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What Makes It Stand Out
- 1
Native-first Social DNA: Built originally for social media, offering superior listening capabilities compared to traditional help desks.
- 2
Integrated Reputation Management: Seamlessly combines support ticketing with review management (Google Maps, App Stores) in one tab.
- 3
Cost-Effective Scalability: Offers enterprise-grade features at a lower entry price point compared to major competitors like Sprinklr.
API Access Available
Carrollton, Texas
51-200
Offices in USA and India; customers in 100+ countries.
- 20 Best Customer Experience Management Software 2021 (SoftwareAdvice)