Pylon
Pylon Labs, Inc.
"AI-native B2B Support"
Pylon is a comprehensive, all-in-one customer support platform purpose-built for B2B companies seeking to consolidate omnichannel communication into a single unified inbox. It integrates Slack, Microsoft Teams, email, and other communication channels with AI-powered automations, advanced knowledge base management, and account intelligence, enabling support teams to deliver faster resolution times and higher customer satisfaction while reducing manual ticket handling.
Overview
Pricing Plans
Pricing Model: Per-seat subscription with minimum seat requirements
What's Included
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
- Broadcasts - Send product updates and outages
- Basic Channels - Email, Chat, Ticket Forms
What's Included
- Everything in Starter +
- Slack Connect & Community - Native Slack integration
- Microsoft Teams - Teams channel integration
- Integrations - Product, CRM, Alerting, API
- Automations - Triggers, Macros, Team Assignment Rules
- Analytics - Pre-built charts, Workforce, SLA
- Developer - API, Webhooks, Custom Apps
- Account Views - Shared customer account context
What's Included
- Everything in Professional +
- Customer Portal - Shared issue portal with customers
- Enterprise Readiness - RBAC, Security Review, MSA
- Advanced Security - Custom integrations, dedicated support
- SLA Management - Custom SLA rules and reporting
- Premium Analytics - Custom dashboards and exports
💰 Total Cost of Ownership Calculator
Calculate the TRUE cost including hidden fees, integrations, training, and more
Key Features
Unified inbox consolidating conversations from Slack, Microsoft Teams, email, chat widgets, Discord, and ticket forms into a single interface, eliminating context switching and ensuring no customer message is missed.
Included in these plans:
AI-powered agents autonomously handle ticket triage, pre-work, and routine resolutions; AI assistants provide real-time response suggestions, intelligent routing, and knowledge base recommendations to accelerate agent productivity.
Included in these plans:
Advanced knowledge base management with AI-generated articles from resolved tickets, automatic gap detection, multi-language translation, and built-in feedback loops to continuously improve self-service capabilities.
Included in these plans:
Consolidated account views providing shared context across support, success, and sales teams with AI-generated account summaries extracting key insights from ticket history, customer stakeholders, and communication patterns.
Included in these plans:
Codify business processes with custom triggers for intelligent routing based on account attributes, issue types, or content; macros automate repetitive responses and reduce manual data entry for common inquiries.
Included in these plans:
Branded self-service portal allowing customers to view ticket status, submit issues, and access knowledge base articles; supports custom domains, multi-account switching for agencies and third parties, and visibility controls.
Included in these plans:
Purpose-built for B2B support workflows where customers use shared Slack channels; tracks conversations directly from Slack threads without requiring email or tickets, enabling seamless collaboration with external stakeholders.
Included in these plans:
Pre-built dashboards covering first response time, resolution metrics, agent productivity, SLA compliance, and issue categorization; custom report builder and data export to Snowflake or BigQuery for deeper analysis.
Included in these plans:
What Makes It Stand Out
- 1
Purpose-built for B2B with native Slack Connect and Microsoft Teams integration, addressing how enterprise customers prefer support through shared business channels rather than traditional email
- 2
AI-powered omnichannel consolidation eliminating context switching for support teams managing conversations across multiple platforms simultaneously
- 3
Account-level intelligence providing 360-degree customer relationship visibility essential for complex B2B dynamics with multiple stakeholders and cross-team coordination
- 4
Lightning-fast implementation (2-5 days vs. 4-8 weeks for traditional helpdesk systems) with proven migration from Zendesk and other platforms completed in under one week
- 5
Transparent, all-inclusive pricing with AI features available at lower cost entry points compared to competitors like Zendesk that restrict AI to enterprise tiers
API Access Available
San Francisco, California
70+
Primarily North America with growing international customer base
- G2 Leader - Live Chat & Help Desk Category
- Y Combinator Winter 2023 Batch
- Highest user satisfaction among B2B support platforms
- 5-star rated on multiple review platforms