Nextiva
Nextiva Inc.
"Build Amazing Customer Experiences"
Nextiva is an AI-powered unified customer experience management platform combining voice, video, chat, email, and SMS communications with built-in CRM, automation, and analytics. It enables businesses to streamline omnichannel customer interactions from a single interface without switching between siloed applications, improving agent efficiency and customer satisfaction across contact center and sales teams.
Overview
Pricing Plans
Pricing Model: Per user/per agent monthly subscription with tiered feature access
What's Included
- Digital-only communication (web chat, email, social media, review management)
- Competitive monitoring
- Messaging apps integration
- Social media channels
- Digital help desk
- No voice calling or SMS capabilities
What's Included
- All Digital Plan features
- Inbound and outbound voice calling
- Business SMS
- Video meetings
- Screen sharing and file sharing
- Call routing and queues
- Voicemail to email transcription
What's Included
- All Core Plan features
- Customer-to-team SMS messaging
- Toll-free number and minutes
- Advanced reporting
- Microsoft Teams integration
- Web chat (live and bot)
- Unified messaging interface
What's Included
- All Engage Plan features
- Inbound and outbound sales and service call center
- Priority and skills-based call routing
- Unified team interface
- Supervisor dashboard
- ACD callback
- Interactive voice response (IVR) with natural language processing
- Advanced call analytics and reporting
What's Included
- Powerful inbound/outbound channels
- Full workflow engine for journey orchestration
- Best-in-class workflow automation and APIs
- Call transcription and summarization
- Customizable intelligent and skills-based routing
- Single channel focus (voice or digital)
- IVR support with voice bot-to-agent handoff
- Drag-and-drop interface for workflow configuration
What's Included
- All Essential Plan features
- Full customer journey context and history
- Omnichannel support (multiple channels)
- Advanced AI bots to guide customer journeys
- Real-time supervisor support
- Secure payment processing
- Agent-assist capabilities
- Comprehensive customer interaction tracking
What's Included
- All Professional Plan features
- Full workforce management (WFM)
- Optimized workflows for interaction deflection
- CX analytics for all business functions
- Advanced agent scheduling
- Performance optimization tools
- Predictive analytics
- Custom reporting and dashboards
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Key Features
Consolidates voice, video, SMS, email, chat, social media, and messaging apps (WhatsApp, Facebook Messenger, etc.) into a single unified interface with complete customer context across all channels, eliminating need for multiple tools.
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Multi-flow conversational AI bots with natural language processing that handle customer inquiries, schedule appointments, provide knowledge base answers, and intelligently escalate to human agents with full context preservation.
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Uses NLP-powered IVR and customer context to automatically route calls to the most qualified agent based on skills, availability, and customer value, reducing transfers and improving first-contact resolution rates.
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Automatically transcribes calls in real-time and generates AI-powered summaries as bullet points, capturing key information without requiring agents to spend time on post-call documentation and enabling faster customer follow-up.
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Provides real-time dashboards showing call volume, queue depth, agent availability, customer sentiment analysis, performance metrics, and interaction trends with customizable reports for strategic decision-making.
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Allows administrators to create complex customer journeys, automate routine tasks, route based on keywords and sentiment, update CRM records, generate reports, and trigger surveys using visual workflow designer without coding.
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Built-in CRM functionality for managing customer interactions, call history, contact details, opportunity tracking, and lead management with automatic syncing across communication channels and third-party CRM integrations.
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Provides agent scheduling optimization, real-time supervisor dashboards, performance monitoring, call forecasting, and staff allocation tools to ensure adequate coverage and improve operational efficiency.
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Records all calls, enables playback for training and compliance, supports call scoring workflows, quality assurance monitoring, and speech analytics to identify coaching opportunities and compliance violations.
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Integrated HD video meetings with multi-participant support, simultaneous screen sharing, live chat during calls, recording capabilities, and live streaming/webinar features for team collaboration and customer engagement.
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What Makes It Stand Out
- 1
Only all-in-one unified communications platform combining VoIP, CCaaS, CRM, and automation without siloed applications, enabling true omnichannel customer experience from single interface
- 2
AI-first approach with accessible automation through intuitive drag-and-drop workflow builder and no-code configuration, contrasting with enterprise competitors' complex setups
- 3
Exceptional ease of use with minimal training requirement and rapid deployment, earning consistent 4.6+ ratings across all review platforms and praised for intuitive design
- 4
Market leadership with #1 rankings in 13 G2 Winter 2025 reports and largest privately held U.S. business communications provider status, validating product quality
- 5
Superior cost-to-value proposition for SMBs and mid-market with transparent per-user pricing starting at $15/month versus enterprise competitors requiring long-term contracts and custom quotes
API Access Available
Scottsdale, Arizona, USA
1,000-1,500+
6 major office locations across USA, Ukraine, Mexico, and India; serving 100,000+ businesses globally
- G2 Leader - Winter 2025 (13 reports)
- Ranked #1 in Contact Center category
- Ranked #1 in Cloud PBX Platforms
- Ranked #1 in Momentum Grid for UCaaS Platforms
- G2 Leader - Small Business Grid for Contact Center