LiveAgent
Quality Unit s.r.o.
"Simple Customer Support Software for Teams"
LiveAgent is an omnichannel help desk platform that centralizes customer communications from email, live chat, social media, and phone calls into one unified interface. The software enables support teams to manage tickets, automate workflows, and deliver personalized service across multiple channels while maintaining fast response times and improving customer satisfaction.
Overview
Pricing Plans
Pricing Model: Per-agent per month (SaaS)
Free Plan: Available
What's Included
- Customer Portal
- 1 Contact Form
- 1 Contact Button
- 2 Email Accounts
- 1 Live Chat Button
What's Included
- 3 Email Accounts
- 3 Contact Forms
- 2 Live Chat Buttons
- 10 Departments
- 1 Knowledge Base
- 50 Event Rules
- Automation Rules
- Customer Portal
- White Glove Setup
- Slack Notifications
- Facebook Integration
What's Included
- 10 Email Accounts
- 10 Contact Forms
- 5 Live Chat Buttons with Proactive Chat
- Call Center & Voice Support
- Agent Ratings
- SLAs
- Performance Reporting
- All Small Plan Features
- Social Media (Add-on: $39/month)
What's Included
- 150 Email Accounts
- 50 Contact Forms
- 50 Live Chat Buttons
- Facebook, Instagram, Twitter, Viber, WhatsApp Integration
- SSO (Single Sign-On)
- Role Management
- Time Tracking
- Audit Logs
- Advanced Reporting
- Call Center with Recording
- All Medium Plan Features
What's Included
- 500 Email Accounts
- 200 Contact Forms
- 100 Chat Buttons
- Dedicated Account Manager
- Priority Support
- White-Labeling Options
- Custom Integration Support
- Advanced SLA Management
- Unlimited Automation Rules
- Advanced Analytics Dashboard
- All Large Plan Features
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Key Features
Centralized ticket management with automated distribution, prioritization, time tracking, and status workflow management to ensure no customer inquiry falls through the cracks.
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Unified inbox consolidating customer interactions from email, live chat, social media (Facebook, Instagram, Twitter, WhatsApp, Viber), phone calls, and web forms into a single workspace.
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Customizable real-time chat interface with proactive chat invitations, visitor tracking, and pre-chat forms to engage website visitors instantly and increase sales.
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Browser-based call center with IVR trees, call recording, automatic call logging as tickets, and support for unlimited phone numbers and devices without per-minute charges.
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Rule-based AI chatbot that automates responses to common questions using knowledge base triggers, action rules, time-triggered rules, and SLA-based rules to reduce repetitive tasks and improve response times.
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Create comprehensive customer portals with searchable knowledge bases, FAQs, how-to articles, forums, and feedback boxes to empower customers with 24/7 self-service support.
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Real-time performance dashboards tracking ticket volumes, agent activity, SLA compliance, chat metrics, call recordings, and custom reports for data-driven decision making.
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Customizable automation rules for ticket routing, tagging, spam detection, priority changes, and automated responses based on triggers like keywords, sender information, or ticket status changes.
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Service Level Agreement configuration with automatic priority escalation, violation tracking, and time-based rules to ensure response and resolution targets are met.
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Internal notes, agent ratings, collision detection, unlimited predefined responses (canned messages), and team chat features to enhance internal communication and consistency.
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What Makes It Stand Out
- 1
Fastest Setup: Claims fastest and easiest implementation with setup possible in minutes, not days, with multiple setup awards
- 2
Affordable Omnichannel: Among the most cost-effective omnichannel solutions starting at $9/agent/month with significant annual discounts
- 3
AI Chatbot Effectiveness: Demonstrates 75% chat resolution rate via AI chatbot on their own support pages, with 40% of interactions handled automatically
- 4
Truly Omnichannel: Unified handling of email, chat, voice, video, and social media (WhatsApp, Viber, Facebook, Instagram, Twitter) from single workspace
- 5
24/7 Support: Responsive 24/7 customer support team without FAQs or queues, direct access to support representatives
- 6
Self-hosted & White-label Options: Available as both cloud SaaS and self-hosted on-premise installation for compliance and customization needs
API Access Available
Bratislava, Slovakia
100+ employees
3 offices across Europe and North America serving 40,000+ businesses and 150+ million users
- G2 Leader - Help Desk Software (2025)
- G2 Leader - Live Chat (2025)
- Capterra Best Value - Multiple categories 2023 (Call Recording, Customer Engagement, Customer Success, Complaint Management, Contact Center QA, Customer Communications)
- G2 Best ROI in Social Customer Service (July 2025)
- GetApp Best App (July 2025)