Kayako
Kayako Infotech Ltd.
"AI Help Desk and Customer Support Platform"
Kayako is an AI-first cloud-based customer support platform that unifies email, live chat, social media, and phone communications into a single intelligent inbox. The platform automates repetitive support tasks through advanced AI, enabling support teams to resolve tickets faster while reducing operational costs and improving customer satisfaction scores across multiple support channels.
Overview
Pricing Plans
Pricing Model: Fixed monthly subscription per platform (quote-based for enterprise; transparent pricing for Kayako One)
What's Included
- One Brand Messenger
- Shared Inbox & Ticketing System
- Pre-built Reports
- Public Help Center
- Multiple Team Inboxes
What's Included
- All Kayako One features
- Private & Multilingual Help Center
- Multi-Brand Messenger
- AI-Powered Features (Autonomous Ticket Resolution, AI Suggested Responses, Ticket Summaries)
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Key Features
Kayako AI automatically closes up to 60-80% of support tickets using machine learning, handling repetitive and routine inquiries without human intervention while maintaining quality standards.
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Provides agents with a unified customer 360-degree view consolidating all interactions across channels, order history, device information, and session data in a single chronological timeline for personalized support.
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Centralizes communications from email, live chat, social media, SMS/WhatsApp, voice, and web forms into a single inbox with automatic deduplication and intelligent spam blocking.
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AI analyzes incoming tickets to suggest relevant pre-written responses, classify priorities automatically, and route inquiries to the best-suited agent based on skills, language, and workload.
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Customizable help center with AI-powered semantic search that finds answers even with typos or imprecise queries, deflecting up to 50% of support tickets through self-service.
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Modern live chat widget for websites and mobile apps enabling real-time customer engagement with proactive engagement triggers and agent-to-customer messaging across multiple conversations.
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Comprehensive pre-built and customizable reports tracking resolution rates, CSAT scores, agent performance, and AI-identified root causes with automatic coaching recommendations.
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Workflow builder enabling automation of repetitive tasks including ticket creation, status updates, notifications, and customer interactions through Zapier integration without coding.
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What Makes It Stand Out
- 1
SingleView™ proprietary technology consolidating complete customer journey in one visual timeline with unmatched intuitiveness for agent context
- 2
AI-first approach with autonomous ticket resolution up to 60-80% without requiring extensive training or configuration
- 3
Transparent, predictable pricing with $79/month base subscription plus $1 per AI-resolved ticket, avoiding per-agent hidden costs
- 4
Bootstrapped origin story and private equity backing by ESW Capital providing stability while maintaining customer-centric focus
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No-code workflow automation through Zapier integration enabling rapid implementation without dedicated developer resources
API Access Available
London, United Kingdom
78-100+
150+ countries with local support and multilingual capabilities
- Mentioned as direct competitor in Zendesk S-1 IPO filing (2014)
- Featured in Top 20 Zendesk Alternatives & Competitors (2025)