Kapture CX
Adjetter Media Network Private Limited
"Get closer to your customers"
Kapture CX is an AI-first, omnichannel customer experience automation platform that unifies tickets, channels, and customer data into one workspace so support teams can resolve issues faster with less effort. Built for enterprises, it combines agentic AI, self-service, and deep vertical customization to turn every interaction into a personalized, data-driven resolution that improves CSAT and reduces support costs.
Overview
Pricing Plans
Pricing Model: Modular subscription; pricing shaped by products, users, interaction volumes, and AI features, typically charged per user or interaction for enterprises
Free Plan: Available
What's Included
- Ticketing system
- 1000+ API integrations
- Customer 360
- Analytics dashboard
- Side conversations
- SLA & TAT management
- Knowledge base
- Agent assist
- Online support
What's Included
- All Essential features
- Advanced automation and workflows
- Additional channels and customizations
What's Included
- Enterprise-grade customizations
- Vertical-specific solutions
- Dedicated success manager
- Advanced AI modules and interaction-based pricing options
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Key Features
Centralizes tickets from email, web, app, chat, social media, and calls into a single workspace so agents can categorize, assign, and resolve issues faster with full context
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Uses multilingual AI agents, chatbots, and dynamic FAQs to instantly resolve a large share of customer queries across channels, reducing agent workload and improving response times
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Provides a searchable knowledge base and dynamic FAQs that surface relevant answers based on customer context, enabling customers and agents to self-serve effectively
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Generates in-depth, customizable reports and dashboards across 1,000+ formats to track SLAs, agent productivity, sentiment, and root causes, helping leaders optimize operations
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Combines customer data, history, and ticket context into a single 360-degree view so agents and AI can deliver highly personalized resolutions and targeted workflows
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Extends service operations with mobile apps and tools to manage on-site technicians, inventory, spare parts, and service appointments online and offline
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Enables internal collaboration with side conversations and internal ticketing so cross-functional teams can resolve complex cases without losing the main ticket context
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What Makes It Stand Out
- 1
AI-first, agentic AI approach with AI agents that can route, respond, and execute tasks across channels, not just generate replies
- 2
Vertical SaaS (vSaaS) model with deep industry-specific workflows for retail, BFSI, travel, and consumer durables, reducing customization effort and time-to-value
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Highly modular and scalable pricing and product architecture, allowing enterprises to pay only for capabilities, users, and volumes they use
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1,000+ API integrations and strong omnichannel orchestration, unifying all customer touchpoints into one contextual workspace
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Enterprise-grade security and compliance (GDPR, HIPAA, ISO 27001:2022, NIST) with GCP-hosted infrastructure and robust encryption and data protection controls
API Access Available
Bangalore, Karnataka, India
201-500 employees
Customers in 16–18 countries, with strong presence in India and expansion across Asia and other regions
- Leader in G2 Grid for Help Desk, Fall 2024
- High performer and most loved CX platform recognition on Gartner Peer Insights