HubSpot
HubSpot, Inc.
"Grow better"
HubSpot Service Hub is an AI-powered, omnichannel customer service platform that enables growing businesses to scale support operations and drive customer retention through integrated ticketing, knowledge management, and real-time communication tools—all unified with sales and marketing data on a single CRM.
Overview
Pricing Plans
Pricing Model: Per-seat based pricing (Service Seat model)
Free Plan: Available
What's Included
- Up to 2 users
- Basic ticketing system
- Live chat
- Knowledge base
- Email support
- Basic reporting
- HubSpot CRM integration
What's Included
- Unlimited users (pay per seat)
- Advanced ticketing with automation
- Multi-channel support (email, chat, forms)
- Shared inbox
- Knowledge base with SEO optimization
- Ticket workflows and routing
- Customer feedback surveys
- Basic reporting dashboards
What's Included
- All Starter features plus:
- Advanced ticket automation workflows
- Custom ticket pipelines
- AI-powered routing and prioritization
- Advanced reporting and analytics
- SLA tracking and enforcement
- Call center features (phone support)
- Voice IVR and call routing
- Breeze Customer Agent (AI support automation)
- Advanced chatbot capabilities
- One-time onboarding fee: $1,500
What's Included
- All Professional features plus:
- Unlimited custom ticket pipelines
- Advanced AI-powered agents and automations
- Enterprise-level reporting and analytics
- Priority support and dedicated success manager
- Custom integrations and API access
- Advanced permission management
- Custom SLAs and workflow logic
- One-time onboarding fee: $3,500
đź’° Total Cost of Ownership Calculator
Calculate the TRUE cost including hidden fees, integrations, training, and more
Key Features
Unified ticket management that automatically creates tickets from emails, chats, and forms, with intelligent routing, prioritization, and automated workflows to reduce resolution times and prevent tickets from falling through the cracks.
Included in these plans:
Centralized inbox consolidating customer interactions across email, live chat, Facebook Messenger, WhatsApp, forms, and conversations—enabling agents to respond from a single unified interface without switching between tools.
Included in these plans:
AI-powered automation that resolves 50%+ of support tickets autonomously, answers customer questions 24/7, learns from support interactions, and automatically generates knowledge base articles from solved tickets to improve self-service.
Included in these plans:
Self-service help center where customers find answers independently, reducing ticket volume—includes SEO-optimized articles, full-text search, automatic indexing in Google, and AI-powered article recommendations.
Included in these plans:
Visual workflow builder enabling complex automation rules for ticket creation, assignment, prioritization, and escalation based on content, urgency, and agent expertise—reducing manual work and ensuring tickets reach the right specialists.
Included in these plans:
Customizable NPS, CSAT, and customer feedback surveys embedded in tickets and support interactions—providing actionable insights into customer satisfaction, pain points, and retention opportunities across the entire customer base.
Included in these plans:
Customizable dashboards tracking response times, resolution rates, customer satisfaction, ticket volume, and agent performance—with SLA enforcement, automated escalations, and real-time compliance monitoring to maintain service standards.
Included in these plans:
What Makes It Stand Out
- 1
Native CRM Integration: Unified customer view combining support tickets with complete sales, marketing, and customer history—providing context that competing standalone help desks lack
- 2
AI-Powered Automation at Scale: Breeze agents resolve 50%+ of tickets autonomously and reduce ticket closing time by 40%, enabling lean teams to handle enterprise-level support volumes
- 3
All-in-One Growth Platform: Seamless integration with Marketing Hub and Sales Hub eliminates data silos, enabling coordinated customer retention and upsell strategies across teams
- 4
SEO-Optimized Knowledge Base: Articles automatically index in Google search results, increasing organic traffic and reducing support burden through customer self-service
- 5
Affordable Entry Point: Free plan with ticketing, live chat, and knowledge base—lowest barrier to entry among enterprise-grade help desk solutions
API Access Available
- G2 Leader - Customer Service Software
- G2 High Performer - Help Desk Software
- Capterra Top Performer - Help Desk Software
- Leader in Gartner Magic Quadrant for CRM