HappyFox
HappyFox Inc.
"AI Support Platform for Every Team"
HappyFox is a cloud-based AI-powered help desk and customer service platform that enables teams to manage support tickets across multiple channels—email, chat, phone, and social media—from a unified inbox. Designed for simplicity and ease of use, it helps organizations deliver faster customer support with built-in automation, intelligent routing, and comprehensive analytics, without the complexity and hidden costs associated with larger enterprise solutions.
Overview
Pricing Plans
Pricing Model: Per agent/month with optional unlimited agent plans
What's Included
- Unlimited tickets
- Omnichannel ticket creation (email, web, phone, API)
- Basic SLA management
- Knowledge base
- Canned responses
- Email support
What's Included
- Everything in Basic, plus:
- Multi-brand support
- Custom roles and permissions
- Custom ticket queues
- Advanced customization
- Custom domain & SSL
What's Included
- Everything in Team, plus:
- Agent collision detection
- Task management
- Asset management
- Scheduled tickets
- IP-based restrictions
- Load-balanced ticket assignment
- Password policy management
- 24/7 email support
- Uptime SLA
What's Included
- Everything in Pro, plus:
- Agent scripting
- Advanced audit logs
- 2TB storage
- Advanced security features
- Dedicated support
What's Included
- 150,000 tickets/year capacity
- Extended custom fields
- Advanced customization
- Priority support
What's Included
- 200,000 tickets/year capacity
- Additional custom fields
- Advanced customization options
What's Included
- 250,000 tickets/year capacity
- Extensive customization options
- Advanced features
What's Included
- Up to 500,000 tickets/year capacity
- Maximum customization
- Enterprise-grade features
- Dedicated account management
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Key Features
Consolidate customer inquiries from email, web forms, live chat, phone, and social media into a single, organized ticket management interface with advanced filtering and search capabilities.
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Manage customer conversations across email, phone (RingCentral, Aircall, Dialpad integration), live chat, social media (Facebook, Twitter, Instagram), and messaging apps from a single unified dashboard.
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Create custom workflows to automatically assign tickets, change status/priority, add tags, send emails, and trigger webhooks based on predefined conditions, dramatically reducing manual work.
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Leverage AI to automatically categorize incoming tickets by intent and sentiment, generate knowledge base articles from ticket data, and provide intelligent suggestions to agents for faster resolution.
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Support customers worldwide with agent interface, knowledge base, and ticket processing available in 35+ languages including English, Spanish, French, German, Chinese, Japanese, Arabic, Hindi, and more.
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Create comprehensive, multilingual knowledge bases with FAQs and community forums that enable customers to find answers independently, reducing ticket volume by up to 40% and improving resolution times by 15%.
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Track performance metrics including agent productivity, customer satisfaction (CSAT), response times, resolution times, SLA compliance, and generate unlimited custom reports with export to CSV/Excel.
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Define and enforce Service Level Agreements with time-based and plan-based SLA rules, automatic escalation alerts, and comprehensive SLA performance reporting to ensure service quality standards are met.
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Prevent duplicate work and wasted effort with proactive alerts that show agents when colleagues are viewing or working on the same ticket, with real-time activity tracking and smart ticket locking.
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Track internal tasks and IT assets beyond ticket management, with asset lifecycle tracking, maintenance schedules, and integration with ITSM frameworks for comprehensive operations management.
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Manage support for multiple brands or departments with separate email addresses, branding, custom domains, and role-based access controls, ideal for enterprises serving diverse customer segments.
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Speed up agent responses with pre-built, customizable response templates and ticket templates that maintain brand consistency while reducing typing time and improving response quality.
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What Makes It Stand Out
- 1
Intuitive, user-friendly interface with minimal learning curve—teams can be productive in hours, not weeks—contrasting sharply with complex enterprise competitors
- 2
Transparent, straightforward pricing with no hidden costs or surprise add-ons; free onboarding and implementation included with all plans
- 3
Superior customer support with involvement from all team levels including CEO, ensuring fast escalation handling and priority issue resolution
- 4
Comprehensive feature set across all tiers without feature-gating to premium plans, unlike competitors who lock advanced automation and reporting behind expensive upgrades
- 5
Exceptional value for money with 7 consecutive years of PC Mag Best Help Desk Software recognition; rated higher than Zendesk and Salesforce Service Cloud on G2
API Access Available
Southlake, Texas, USA
51-200 employees
12,000+ customers across 70+ countries spanning education, media, e-commerce, retail, IT, manufacturing, non-profit, and government sectors
- Best Help Desk Software by PC Mag (7 consecutive years)
- G2 Leader in Help Desk Category
- ProductHunt Top Voted Live Chat Software at launch
- Rated higher than Zendesk and Salesforce Service Cloud on G2
- PCMag Editors' Choice Award