Front
Front Inc.
"The AI-powered customer operations platform for meaningful relationships at scale"
Front is a modern customer communication hub that unifies email, chat, SMS, social media, and voice into a single collaborative inbox, enabling support teams to deliver fast, personalized service across channels. The platform combines team collaboration tools with AI-powered automation to help businesses scale customer relationships without sacrificing the human touch, making it an essential solution for companies that prioritize customer experience.
Overview
Pricing Plans
Pricing Model: Per-user/per-seat pricing, billed monthly or annually
What's Included
- Omnichannel inbox (email, chat, SMS, social)
- Basic team collaboration
- Rules and automation
- Mobile app access
- Email integration
What's Included
- All Starter features
- AI Copilot for agent assistance
- Advanced analytics and reporting
- Integration library with 110+ apps
- Custom channels via API
- Knowledge base
- Workflow automation and macros
What's Included
- All Growth features
- AI Autopilot for automated resolution
- Advanced reporting with performance insights
- Dedicated account team for support
- SLA management
- Priority onboarding
What's Included
- All Scale features
- Premier onboarding and training
- Dedicated success manager
- Custom integrations support
- Advanced security features
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Key Features
Consolidates customer messages from email, SMS, live chat, social media, WhatsApp, voice, and Slack into a single unified inbox, enabling teams to manage all customer touchpoints from one place without switching between tools.
Included in these plans:
Modern ticket management with customizable statuses, automated ticket creation, prioritization, assignment, and tracking—designed to be more human-friendly than legacy help desk solutions while maintaining all necessary organizational features.
Included in these plans:
AI-powered agent assistant that drafts contextual replies, summarizes conversations, analyzes sentiment, and provides real-time suggestions to help agents respond faster and more effectively to customer inquiries.
Included in these plans:
Fully automated AI agent that handles first-level ticket resolution, intelligent message triage, customer inquiry categorization, and routing decisions—keeping humans in control with clear escalation paths and performance visibility.
Included in these plans:
Self-service portal where customers can find answers to common questions 24/7, reducing support ticket volume through smart deflection while integrating seamlessly with Front Chat for immediate customer assistance.
Included in these plans:
Rules-based automation system that automatically tags, routes, assigns, and responds to conversations based on predefined conditions, message templates, and 1-click macros—enabling teams to eliminate repetitive administrative work.
Included in these plans:
Real-time collaboration features including internal comments, shared inbox visibility, team performance dashboards, and comprehensive reporting on response times, resolution rates, CSAT scores, and agent productivity metrics.
Included in these plans:
What Makes It Stand Out
- 1
Human-centric AI approach that keeps humans in control of automation decisions with clear visibility into when AI is resolving issues vs. requiring escalation
- 2
Built from the ground up for team collaboration with real-time internal communication, making it fundamentally different from individual inbox-based competitors
- 3
Modern, intuitive UX that eliminates the clunky experience of legacy ticketing platforms while maintaining enterprise-grade functionality
- 4
Comprehensive omnichannel support consolidating 8+ communication channels with intelligent routing instead of siloed channel management
- 5
Exceptional user engagement metrics (75% of monthly active users are daily active users) indicating product-market fit and high adoption
- 6
Industry-leading customer satisfaction (98% CSAT average) and strong product quality demonstrated by 4.7/5 G2 rating with 2,300+ reviews
API Access Available
San Francisco, California
250+ globally
Operations in 5+ countries; customers in 100+ countries
- Unicorn Status (valued at $1.7B)
- G2 Leader in Help Desk category
- $100M ARR Achievement (September 2025 - reached by <1% of SaaS companies)
- Top 10 Customer Service Platform (Nicereply Rankings)