Aircall
Aircall SAS
"The customer communication platform"
Aircall is a cloud-based voice platform designed for sales and support teams that integrates seamlessly with CRM and helpdesk tools. It empowers businesses to set up phone systems in minutes, automate call workflows, and gain actionable insights through AI-powered analytics.
Overview
Pricing Plans
Pricing Model: Per user/month (minimum 3 users)
What's Included
- Unlimited inbound calls (domestic)
- IVR (Interactive Voice Response)
- 50+ integrations
- Click-to-Dial
- Call recording
- SMS business texting
What's Included
- Salesforce integration
- Power Dialer
- Call Monitoring & Whispering
- Advanced Analytics
- Queue Callback
- Mandatory Call Tagging
What's Included
- Unlimited global calling
- Custom onboarding
- Dedicated Account Manager
- SLA
- API Developer Support
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Key Features
Automatically dials numbers from a list to increase outbound sales productivity.
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Smart routing system that directs callers to the right team or agent via keypad selection.
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Transcribes calls in real-time and provides key summaries and sentiment analysis.
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Allows agents to speak with a teammate before transferring the customer call to ensure context is passed.
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Enables managers to listen to live calls and speak to agents without the customer hearing.
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Advanced reporting dashboard for tracking team performance, missed calls, and wait times.
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Computer Telephony Integration allowing pop-ups and data sync directly within CRM tools.
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What Makes It Stand Out
- 1
Zero-hardware setup: 100% cloud-based phone system deployable in minutes.
- 2
Deep CRM integrations: 1-click install for HubSpot, Salesforce, and Zendesk with automatic logging.
- 3
User-centric design: Intuitive interface that requires minimal agent training compared to legacy VoIP.
API Access Available
New York, NY
800+
Strong presence in US, EU, and APAC.
- G2 Best Software 2024
- G2 Leader Contact Center